Human services professionals often encounter challenging situations involving dilemmas and problems that have no apparent or easy solutions. These challenging situations might not even relate to the pertinent interview topic, and can result in the interview going off topic. Although it is virtually impossible to prevent challenging situations from arising, human services professionals prepare themselves by developing strategies for addressing such situations and refocusing the interview on the relevant information.
In this Discussion, you will explore challenges that might arise during a structured human services interview. You will place yourself in the role of the interviewer and propose strategies that might help to address challenging situations. You also will explore the potential impacts of these strategies.
To prepare for this Discussion:
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