Training and development – design the training session for answering

Week 05 – Design the Training Session (30 points)

 

Now it’s time to design the actual training session that you plan on implementing. This is one of the biggest steps in your project. As you work on this step, take advantage of the practical guidelines offered in Chapters 5 and 6 of your textbook. Of special note in Chapter 5: See Figure 5-1 for a “Training and HRD Process Model.” See discussions on “Defining Objectives,” “Preparing a Lesson Plan,” “Training Methods and Media,” and “Preparing Training Materials.” Chapter 6: Skim this chapter for ideas on methods as you prepare your Lesson Plan.

Remember! Focus your training session on the simple training task you chose earlier. Now you know why we suggested a simple task for this exercise, such as answering the phone or using a stapler – there is plenty to prepare for even that simple task!

Be sure to include the following in your design for the training session:

 

  1. Your list of objectives. (Based on your task analysis data)
  2. How long will the training require?
  3. What type(s) of training materials and media are you planning on using? And why?
  4. Lesson Plan. This is your step-by-step training agenda on how you will implement the program. This includes an outline of exactly how you will present the materials, what information, what skills the employees will sharpen, what they will practice, and the steps you will take to ensure the learners gain knowledge, skills, and abilities in this area.

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